Shelter Support Worker

About the Opportunity

The Shelter Support Worker reports to the Wellness Housing Coordinator and is responsible for performing tasks that support the daily operation of the Cheam Emergency Shelter and our unsheltered relatives. This job involves some physical demands, such as picking up boxes with donations, light housekeeping duties and grocery order pick up with a company vehicle. This role requires the ability to adapt to unforeseen situations, problem solve, be organized, and have good stress management skills. Shelter Support Worker’s provide supportive counselling, information, referrals, and education.


Responsibilities will include, but are not limited to:

  • Answer phones, provide supportive counselling, maintain confidentiality, and provide information and/or referrals.
  • Screen potential shelter guests.
  • Complete Intake/Discharges and case notes
  • Report to shelter supervisor
  •  Ensure policies, shelter rules, and procedures are followed by shelter guests.
  •  Complete record keeping such as daily log, client chore schedule, shower schedule, laundry schedule
  • Distribute emergency food, and personal hygiene kits.
  • Assign shelter guests to schedules and ensure followed.
  • Monitor shelter guests for symptoms of illness.
  •  Identify shelter issues and report to the shelter supervisor.
  •  Ensure shelter guests sanitize immediately upon entry into the shelter and continue sanitizing frequently while staying at the shelter.
  • Disinfect any equipment you are using, before and after use
  • Report to work at least 15 minutes before shift start to have a debriefing with previous shift staff
  • Ensure shelter guests are following government regulations for health and safety.
  • Proper filing for case management
  • Obtain necessary data for reporting purposes.
  • Check bathrooms for condition and proper use.
  • Check shelter surroundings regularly for health hazards.
  • Ensure the removal of waste
  • Monitor cleaning of the facility
  • Attend staff meetings.
  • Inventory of supplies at the beginning of each shift to account for
  • Other duties or responsibilities as assigned by your supervisor.

About the Ideal Candidate

  • A diploma in community social services; or education in mental health, addictions, concurrent disorders / co-occurring disorders and social work, is an asset.
  • 2-3 years of work experience in a related position or an equivalent combination of education, training, and experience.
  • Knowledge/familiarity with related resources such as Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
  • Effective conflict resolution and crisis intervention skills. Ability to observe and recognize changes in guests.
  • Excellent time management, organizational, and planning skills.
  • Possesses strong ethical standards, work ethic workplace boundaries, and is highly motivated.
  • Ability to work in a team-geared, culturally and politically sensitive environment.
  • Ability to balance competing priorities, multitask, and work under pressure.
  • Excellent listening, verbal, and written communication skills. Proficient with community and staff engagement.
  • Ability to maintain Confidentiality and abide by Cheam First Nations’ Policies and Procedures.
  • Knowledge, respect and understanding of Stó:lō culture, traditions and language are considered an asset.
  • Experience working with First Nations community is considered an asset.
  • Valid BC Driver’s License, Class 5.
  • Satisfactory Criminal Record Check.
  • Preference is given to those who hold a valid First Aid ticket, Food safe, Naloxone training and Suicide Awareness (SafeTALK). – otherwise, training will be provided to the right candidate.


Compensation and Hours or Work

  • Depending on Education and Experience
  • Hours Vary

If you are looking for an opportunity to use your experience, and really make a difference with a progressive First Nation, apply today! Send your resume to [email protected]

Cheam thanks all applicants for their interest, but only those selected for an interview will be contacted.